Certified Supply Chain Professional (CSCP) Practice Exam 2026 - Free CSCP Practice Questions and Study Guide

Unit fill rate is a crucial metric in supply chain management that focuses on the efficiency of fulfilling customer orders. Specifically, it represents the percentage of items ordered that are actually delivered to the customer. This metric is essential because it directly reflects the ability of a supply chain to meet customer demand and ensure customer satisfaction.

When calculating the unit fill rate, the total number of items delivered is compared to the total number of items ordered. A high unit fill rate indicates that a business is effectively managing its inventory and distribution processes, leading to fewer stockouts and backorders. This is important for maintaining customer loyalty and achieving operational efficiency.

While there are other useful metrics in supply chain management, such as monetary value delivered or line item fulfillment, the unit fill rate specifically zeroes in on the effectiveness of delivering ordered items, making option B the most accurate representation of this concept.